Please understand that we will try our hardest to give you an awesome and safe surf experience. We go to great lengths to make sure that you get great service so please be considerate as we are just trying to do the best for you.
We will commit and follow through with your booking, we just ask for the same respect from you.
If a guest (s) does not show up on the day of their booking, guest (s) are required to pay the full agreed amount without dispute.
Guests are entitled to a refund but an administration fee of 50% of the remainder of the package will be charged as long as PT UP2U SURF and ADVENTURES has been given the minimum 12 hours notification.
Please remember we most likely have not taken another booking due to your package.
PT UP2U SURF and ADVENTURES will not cancel any surf lesson unless the head coach deems the condition to be unsafe to surf i.e. waves too large, super strong currents or lightning is present.
In the event of such circumstances, PT UP2U SURF and ADVENTURES will attempt to reschedule the lesson to another location at no additional costs.
If guest decides to finish or stop the lesson before it’s been completed guests will not be eligible for any refund, credit or transfer for any uncompleted surf lesson (s).
Guest (s) cannot transfer their remaining surf package (s) to other people.
All free surfboard rentals are eligible for one (1) week after guest (s) have completed their surf package any free rental is not transferable or cannot be cashed in.
Any damage to surfboards or equipment is completely the responsibility of the guest and needs to be paid on the day of damage.
Are non-refundable nor transferable.
Guests need to be aware that once they agree to surf with PT UP2U Surf And ADVENTURES they participate at their own risk.
PT UP2U Surf And ADVENTURES or any of its partners are not responsible in any way or form for any medical costs or any lost cost (s) from any activity offered by PT UP2U Surf And ADVENTURES.
We strongly advise that anyone who travels to Bali have their own travel insurance.